How do I contact buyers regarding their orders?
by Jun 27, 2024
For order-related inquiries, you can directly communicate with buyers through our secure
support ticket system. This system allows you to manage conversations, track progress, and
ensure timely responses to your buyers’ questions.
By utilising the support ticket system, you can:
- Maintain clear communication records for each order.
- Track the resolution process for any buyer inquiries.
- Offer a professional and secure communication channel.
Please note: Due to security and privacy reasons, direct contact details for buyers are not
available on the platform. All buyer communication must be facilitated through the support
ticket system.
Commissioned Offers: For commissioned artwork offers, a separate real-time chat feature
is available through the sales dashboard. This chat allows you to clarify details with the
buyer before initiating the project and will automatically create a new support ticket for
further communication.
