How can I contact you with a question that I have?

You can contact us with any questions you have through our website by filling out
the contact form on our ‘Contact Us’ page. You can also email us directly at
[email protected] or message us through our social media accounts. Connect with
us on Instagram , Facebook and Twitter @wwwartafrica

Our customer service team will do their best to respond to your inquiry as soon as
possible

Do you have a policy on ethical and sustainable sourcing of materials?

Yes, we take ethical and sustainable sourcing of materials very seriously. We work
with our artists to ensure that the materials they use are sourced in a responsible
and sustainable way. We also encourage them to use recycled and repurposed
materials wherever possible, reducing waste and minimising the environmental
impact of their work.

Can I communicate directly with the artist who created the piece I purchased?

At Art.Africa, we believe in fostering connections between our customers and the
artists whose work they admire. While we cannot guarantee direct communication
with every artist, we encourage our customers to reach out to us with any specific
requests or questions. We will do our best to facilitate communication between you
and the artist. Some of our artists are open to direct communication and may be
willing to answer your questions or provide further information about their
artwork. If you have purchased a piece on our platform and would like to
communicate with the artist, please contact our support team at
[email protected], and we will do our best to connect you with the artist or
provide any relevant information.

What other ways can I support your artists besides making a purchase?

There are several ways you can support the artists on Art.Africa besides making a
purchase. Here are a few:
Spread the word: Share your experience with your friends and family, and
encourage them to explore the website and discover the amazing artwork
available.

  • Follow and promote on social media: Follow Art.Africa on social media
    platforms such as Facebook, Twitter, and Instagram, and share the artists’
    work on your own social media channels.
  • Attend events: Keep an eye out for events and exhibitions hosted by
    Art.Africa and attend them to support the artists and immerse yourself in the
    vibrant African art and culture.
  • Provide feedback: Give feedback on the artwork you’ve purchased or viewed,
    as well as your experience on the Art.Africa website. This helps our team and
    artists to improve and better serve our customers.
  • Donate: Consider making a donation to the artists or Art.Africa to help
    support their creative endeavors and further promote African art and
    culture.

How do you ensure that artist receive fair compensation for their work?

At Art.Africa, we are committed to ensuring that the artists receive fair
compensation for their work. We have a transparent pricing policy, and we work
closely with the artists and galleries to set fair prices for their artwork. We also take
a small commission on each sale to cover our costs, but we always strive to keep
this commission as low as possible.

In addition to fair compensation, we believe in supporting the artists and their
communities in other ways. For example, we promote their work through our
marketing channels and provide them with access to a global audience. We also
encourage them to continue to develop their skills and techniques, and we provide
them with feedback and support to help them grow as artists.

Overall, we are committed to building long-term relationships with our artists and
galleries, and we work closely with them to ensure that they receive the support
and compensation they deserve for their hard work and creativity. We also provide
them access to resources and businesses that help them to further develop their art
and increase their earning potential.

How does my purchase support your artists?

When you purchase artworks on Art.Africa, you are directly supporting local and
diasporan African artists and their communities. Art.Africa is committed to fair
trade and transparent pricing, allowing sellers to earn a sustainable income and
continue creating meaningful art and works that reflects the richness of African
culture. Buying directly from the artists and their gallery representatives on
Art.Africa contributes to the preservation of traditional art forms and techniques,
while also promoting cultural exchange and understanding.

By supporting our artists, you are not only investing in a piece of art but also in the
rich and diverse cultural heritage of Africa. Thank you for supporting our local and
diasporan African artists and for helping to promote the beauty and richness of
African art and culture. Shop now on www.art.africa and discover unique,
one-of-a-kind artworks that will enrich your home decor

How Closely Do The Images On Your Website Match The Actual Appearance Of Your Artwork?

We make every effort to ensure that the images of our artworks on our website
accurately represent the actual appearance of the pieces. While we strive to capture
the richness of detail, texture, and colour of the artwork, please note that colours
may appear differently on various devices and screens. Additionally, the texture and
details of the artwork may not be fully captured in the images, as they can vary
depending on lighting and viewing angles. We encourage our customers to ask any
questions they may have about the artwork before making a purchase, and we offer
a flexible return policy in case the artwork is not as expected. However, most
buyers are thrilled with the real painting’s richness of detail, so we’re confident that
you’ll appreciate the artwork even more in person.

Can I Purchase Artwork That Is Not Currently In Stock?

It depends on the specific artwork and artist. Some artists may be able to create a
similar piece upon request, while others may have a waiting list for their artwork.
You can Contact us with the specific details of the artwork you’re interested in, and
we’ll do our best to provide you with information on availability and options.

How Often Do You Update Your Inventory?

As a marketplace featuring works by various artists and galleries, our inventory is
constantly being updated with new pieces. We have a growing community of
talented African artists who regularly add their latest works to our platform.
Additionally, we work with galleries and curators to showcase a diverse range of
traditional and contemporary African art. We recommend checking our website
regularly or subscribing to our newsletter to stay up to date with the latest
additions to our inventory.

Are Your Artworks Original?

Yes. At Art.Africa, we are committed to providing our customers with original and
authentic African artwork. Our carefully curated inventory features a wide selection
of one-of-a-kind pieces created by talented African artists. Whether you’re looking
for original works, prints, or limited editions, our diverse selection has something
for everyone.

We take great pride in ensuring the authenticity of all our artwork, and our listings
clearly indicate whether each piece is an original, print, or limited edition. You can
trust that every artwork you purchase from us is a genuine and unique piece of
African art, crafted with care and skill.

Shop with confidence and add a stunning and authentic piece of African art to your
collection today.

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