If you suspect any suspicious activity on your payment account, take immediate
action to safeguard your personal information. Here are some essential steps to
follow:

Get in touch with our customer support team at the earliest. They are
trained to identify and prevent any unauthorized transactions and can guide
you through the process.

1. For added protection, update your password and security questions
   regularly.
2. In case of any doubtful activity, it is best to contact your payment provider
   immediately, whether it’s Stripe, PayPal, Google Pay, or Apple Pay. They have
   dedicated teams to investigate fraud and take appropriate measures to
   secure your account.
3. Monitor your account regularly to spot any unusual activity. If you suspect
   fraudulent transactions, contact our customer support team right away.
4. You can also add extra layers of security to your account, such as enabling
   two-factor authentication. This will require a code sent to your phone or
   email to access your account, adding another layer of protection.

Remember, the security of your payment account is a top priority for us. If you have
any doubts or questions regarding your account’s safety, do not hesitate to reach
out to us. We are here to help protect your information and ensure your peace of
mind.

After purchasing artwork from Art.Africa, you will receive an order confirmation
email . The next step would be for the artist or gallery to prepare and ship the
artwork to you. The specific timeframe for this process will depend on the artist or
gallery, as well as your location and shipping preferences. Some artworks may
require additional preparation or customization, such as framing or stretching,
which may add additional time to the shipping process.

Art.Africa provides a messaging system through which you can communicate
directly with the artist or gallery to track the progress of your order and receive
updates on its status. Once your artwork has been shipped, you will receive a
confirmation email with tracking information so that you can monitor its delivery.

Upon receiving your artwork, it is important to inspect it carefully and contact the
artist or gallery if there are any issues or concerns. If you are satisfied with your
purchase, you can leave a review for the artist or gallery on Art.Africa to share your
experience with other potential customers.

If you have any questions or concerns about your purchase, our customer service
team is always available to assist you

No, Art.Africa does not store your payment information on its servers. The website
uses a secure payment processing system, where all payment information is
encrypted using 256-bit SSL encryption and securely transmitted to and processed
by PCI-DSS certified payment gateway providers such as Stripe, PayPal, Google Pay,
and Apple Pay. This ensures that your payment information is not accessible to
anyone who should not have access to it, including the staff of Art.Africa.

Yes, absolutely! Our checkout process is highly secure. We use industry-leading
payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay which are all
highly trusted payment gateways that have a proven track record of securely
processing payments for millions of businesses worldwide. These platforms have
been audited by independent security firms and have received various security
certifications, such as PCI-DSS compliance, which attests to their strong security
standards.

We take security very seriously and have implemented a number of measures to
ensure the safety of your payment information. For example, all payment
transactions are encrypted and sent over a secure connection (HTTPS).

Art.Africa provides an escrow service for the monies/payment made to the artist,
the funds are held on account and paid out on successful completion of the sales
transaction, validated proof of shipment (tracking number) and signed delivery.

Additionally, we use payment gateways such as Stripe, PayPal, Google Pay, and
Apple Pay, which are known for their industry-standard encryption, advanced
security measures, security protocols and fraud detection capabilities to protect
user data and ensure secure transactions. These include:

Transport Layer Security (TLS): Stripe uses TLS 1.2 or higher, which is the standard
protocol used to encrypt and secure data transmitted over the internet. This
encryption protocol ensures that sensitive information, such as credit card details,
are securely transmitted between the customer’s browser and Stripe’s servers

Secure Sockets Layer (SSL): Uses SSL certificates to secure its website and API. SSL
creates a secure connection between a web server and a browser, ensuring that all
data transmitted between the two remains private and protected from
eavesdropping or tampering.

Advanced Fraud Detection and Prevention: Uses advanced machine learning
algorithms and fraud detection tools to prevent fraudulent transactions and protect
users’ data from potential threats.

Tokenisation: Uses tokenisation to protect sensitive customer information, such as
credit card details. This means that instead of storing actual credit card numbers,
the payment gateway stores a unique token that represents the card. This token can
be used for transactions without exposing the actual card number, significantly
reducing the risk of fraud or data breaches.

Overall, our payment gateway’s security and encryption measures are designed to
meet and exceed industry standards, ensuring our users’ data is safe and secure.

You can pay using major credit and debit cards, including Visa, Mastercard. We also
accept payment through popular e-wallets, such as PayPal, Google Pay and Apple
Pay.
In addition to these options, we also accept payment through bank transfers and
other electronic payment methods, depending on your location and the specifics of
your order.
We understand that secure and reliable payment options are crucial for online
shoppers, which is why we use industry-standard encryption and security
protocols to protect your information and ensure your transactions are safe and
secure.
If you have any questions or concerns about payment options or security, please
don’t hesitate to Contact us. We’re always here to help and ensure that you have a
positive shopping experience.
We are also exploring cryptocurrency payment such as Bitcoin, Ethereum, and
other popular digital currencies. which could become available in the near future.

Art.Africa occasionally offers discounts and promotions to our customers. To stay
updated on the latest offers, subscribe to our newsletter through our website or
follow us on social media platforms like Facebook, Twitter, and Instagram. You can
also check our website’s homepage for any ongoing promotions

To initiate a return request for artworks purchased on Art Africa, follow these
steps:
● Log in to your Art Africa account.
● Navigate to the profile menu and click on it.
● Locate the “Purchase History” option and click on it.
● Find the purchased artwork on the purchase history page.
● Click on the hamburger icon beside the artwork.
● Select “Return Item” from the options.
● On the return item page, state the reason for the return.
● Add all necessary images to detail the reasons for return.
● Click “Submit.”
After submitting your return request, you’ll receive an email from Art Africa
confirming the receipt of your request. A member of their team will then be in
touch with you within 24 hours to provide assistance or updates regarding your
concern.

Yes, many of the artists and galleries listed on Art.Africa offer custom artwork
commissions. You can contact them directly through the messaging feature to
discuss your specific requirements and ideas. Commissioning a custom artwork
allows you to have a one-of-a-kind piece that is tailored to your individual taste and
preferences. It also provides an opportunity to work directly with the artist and
support their creative process. For any further questions or assistance with
commissioning a custom artwork, please don’t hesitate to contact our support team
at [email protected]. We are always happy to help you connect with our artists and
galleries and facilitate the commissioning process.