Art.Africa offers multiple ways for artists and galleries to connect with their
support team:

• Live Chat: If you have a quick question or need immediate assistance,
  Art.Africa offers live chat functionality for real-time communication with the
  support team.
• Support Tickets: For more complex inquiries or detailed issues, you can
  submit a support ticket through the website. This allows you to provide a
  clear description of the problem and attach relevant files if needed.
• Secure Messaging: Art.Africa might also offer a secure messaging system
  within the platform. This allows for direct communication with the support
  team while maintaining privacy for any sensitive information exchanged.
  These channels ensure timely support and assistance for any issues or questions
  that may arise.

Art.Africa welcomes a wide range of artistic mediums! However, to ensure a safe
and positive experience for everyone, we do have some restrictions:

• Perishable Materials: Artworks made from materials that degrade quickly,
  like food or flowers, aren’t allowed.
• Hazardous Materials: Art containing hazardous or toxic materials that could
  pose a risk during shipping or handling is prohibited.
• Animal Parts: To protect wildlife and promote ethical sourcing, we strictly
  restrict any artwork containing animal parts, including ivory, tusks, fur,
  shells or bones from endangered or protected species.

Additionally, to protect intellectual property:

• Copyrighted Material: Art that infringes on existing copyrights or
  trademarks is strictly forbidden.

Finally, to maintain a family-friendly platform:

• Explicit Content: Art with explicit, offensive, or inappropriate content is
  forbidden.

If you have any questions about whether your specific medium is suitable, feel free
to contact our support team! They’re happy to assist you.

Sellers on Art.Africa are not required to meet a minimum sales volume, but they
must upload at least one artwork for sale. It’s essential for sellers to keep their
inventory and account current, which includes providing a biography, showcasing
past works and exhibitions, and submitting official identification for verification.
Moreover, sellers must ensure that all uploaded artwork complies with copyright
laws. These guidelines uphold a high standard of professionalism and authenticity
on the platform, ensuring that sellers contribute adequately, adhere to copyright
regulations, and remain actively engaged.

Art.Africa applies a commission structure to support ongoing operations and promotions
that benefit all users:

For individual artists, there is a 40% commission on sales. Curators face a 30% commission,
and galleries are subject to a 25% commission. These fees are strictly for platform usage.
Additionally, local taxes and duties based on their location, may apply to sales on the
platform.

These commissions are viewed as an investment in the artistic journey on Art.Africa. They
enable the platform to maintain secure infrastructure and facilitate extensive marketing
efforts to reach a high quality and broader audience of art enthusiasts and collectors,
thereby maximising the potential for success. Understanding these fees upfront empowers
users to make informed decisions about showcasing their art on Art.Africa, contributing to
a thriving platform that benefits all participants.

Here are some ways to provide excellent customer service:

• Respond promptly: Reply to customer inquiries and concerns in a timely manner.
• Be friendly and approachable: Use a warm and welcoming tone in your
  communication.
• Listen actively: Pay attention to customers’ needs and concerns.
• Provide clear and concise information: Offer accurate and helpful answers to
  questions.
• Be proactive: Anticipate and address potential issues before they become problems.
• Show empathy and understanding: Acknowledge and validate customers’ feelings.
• Follow up: Check in with customers after a sale or issue resolution to ensure
  satisfaction.
• Be knowledgeable: Stay up-to-date on products and services to provide informed
  support.
• Offer solutions: Provide alternatives or solutions when possible.
• Show appreciation: Express gratitude for customers’ business and loyalty.

First of all, introduce yourself! Our online “Expression of Interest” form lets you share details about your artistic journey and a portfolio of your existing work. It’s like a friendly handshake and introduction. Once submitted, our team will review your information and portfolio to understand your artistic style and ensure it aligns with the Art.Africa community. You’ll get a prompt notification – either welcoming you aboard or offering feedback to refine your profile further. If approved, you will receive an invitation to create your personal artist space on our platform, similar to your own virtual gallery. This involves setting up a secure account and completing a few quick steps to get your profile ready.

 

For added security, you have to complete the “Know Your Customer” (KYC) verification. This enhances security on our platform and keeps our users safe. Once your KYC information is fully approved, you can access your personalised storefront. Here, you can upload high-quality photos of your artwork, write detailed descriptions, and set competitive prices. In some cases, our team might do a final quality check to ensure your art meets our standards. Once approved, your artwork goes live on our platform, ready to be
discovered and purchased by art enthusiasts worldwide!

 

Ready to join Art.Africa? Head over to our homepage and click the “Sell Art” button, or use the “Login” menu and look for the “Express Interest” link to begin setting up your artist or art gallery account. We look forward to welcoming you to our vibrant Art.Africa community!

To sell artwork on Art.Africa, you must be an artist, curator or the representative of an art gallery that operates in Africa or whose artworks showcase African art or culture. We welcome artists, galleries, and curators from all over Africa and the diaspora to present their unique and contemporary artworks on our platform. Our goal is to promote and celebrate African art and culture by supporting local and indigenous artists, galleries, and curators.

If you meet these conditions, we invite you to apply to become a seller on our platform and share your exceptional artworks with our global community of art enthusiasts. To ensure the legitimacy of the displayed artworks, sellers must submit supporting documents, including their identification proof and evidence of their position as an artist, curator or a representative of an art gallery.