We understand that purchasing artwork online can be a difficult decision, and we
want to ensure our customers are completely satisfied with their purchase. If for
any reason you are not satisfied with your artwork, you may return it within 14 days
of delivery for a full refund or exchange.
Return Policy:
- The artwork must be returned in its original condition and packaging.
- The artwork must be shipped back to us within 14 days of delivery.
- Shipping costs are non-refundable, and return shipping is the responsibility of the buyer, unless the return is due to a platform error.
- We recommend using a trackable shipping method and keeping a record of your return tracking number, as we are not responsible for lost or damaged returns.
Return Policy:
● The artwork must be returned in its original condition and packaging.
● The artwork must be shipped back to us within 14 days of delivery.
● Shipping costs are non-refundable, and return shipping is the responsibility
of the buyer, unless the return is due to a platform error.
● We recommend using a trackable shipping method and keeping a record of
your return tracking number, as we are not responsible for lost or damaged
returns.
Refund Process:
● Initiate an RMA (Return Merchandise Authorisation) request on your
account, providing the requisite information. This request would need to be
approved. Upon approval, further instructions on returning the artwork
would be provided.
● Once we receive the returned artwork, we will issue a full refund to the
original payment method within 5-7 business days.
● Please note that refund times may vary depending on your financial
institution.
Exchange Policy:
● If you would like to exchange your artwork for a different piece, please
contact us within 14 days of delivery.
● We will provide a return shipping label and instructions on how to exchange
your artwork.
● Please note that exchange shipping costs will be the responsibility of the
customer.
Exceptions:
● Custom orders and commissioned artworks are non-returnable and
non-refundable.
● Artworks that have been damaged or altered in any way are not eligible for
return or refund.
Contact Us:
If you have any questions or concerns about our return and refund policy, please
don’t hesitate to contact us at [insert contact information]. We’re here to help!
Our return policy allows you to return artwork within 14 days of purchase for an
exchange or refund, minus shipping costs. If you wish to return the artwork, please
contact us within 14 days of receiving your order to initiate the return process. We
will provide you with instructions on how to return the artwork safely and securely.
Once we receive the artwork, we will inspect it to ensure it is in the same condition
as when it was shipped. If everything is in order, we will issue a refund or exchange
according to your preference. Please note that customised or commissioned
artwork may not be eligible for returns. For more information, please refer to our
Delivery and Returns page.
Yes, we offer expedited shipping upon request. If you need your artwork to be
delivered quickly, please contact our customer service team to discuss the available
options and associated costs. We will do our best to accommodate your needs and
ensure your artwork arrives as soon as possible. Please note that expedited
shipping may not be available for all locations and may incur additional fees.
The delivery time for your artwork can vary depending on the shipping method and
the location of the artist or gallery. Typically, the delivery time can range from a few
days to several weeks. Once you have made your purchase, the seller will provide
you with an estimated delivery time based on their shipping policies and your
location. They will also provide you with tracking information so that you can
monitor the progress of your shipment. If you have any concerns about the delivery
time or the status of your shipment, please reach out to the seller or our customer
support team, and we will do our best to assist you.
Yes, you will receive a tracking number for your artwork once it has been shipped.
We use reliable courier services for both domestic and international shipping, and
you will receive a tracking number that allows you to track the progress of your
shipment from the moment it leaves the artist’s studio until it arrives at your
doorstep. If you have any questions about your shipment or need assistance with
tracking your artwork, please don’t hesitate to contact our customer service team
Our sellers take great care to ensure that your artwork arrives in excellent
condition by using high-quality materials for packing and shipping. They wrap your
artwork carefully in bubble wrap, foam, and sturdy cardboard boxes to provide
maximum protection during transit. For paintings, they roll them and place them in
a tube to prevent any damage during transportation. If the artwork is framed, they
take extra care during packaging, which may include custom-made crates. Our
team of experts will make sure that your artwork is packaged securely and arrives
at your doorstep in perfect condition. If you have any specific packaging requests,
please contact us.
Our artworks are held by artists on consignment, and will be shipped directly to
you by the artist from their studio or representative gallery using a reliable and
trusted international courier service. We have contractual agreements with our
consigned artists that include holding your payment in escrow until you receive the
artworks. This ensures that you can buy with confidence and peace of mind,
knowing that you have full control over the transaction.
If you suspect any suspicious activity on your payment account, take immediate
action to safeguard your personal information. Here are some essential steps to
follow:
Get in touch with our customer support team at the earliest. They are
trained to identify and prevent any unauthorized transactions and can guide
you through the process.
- For added protection, update your password and security questions
regularly.
- In case of any doubtful activity, it is best to contact your payment provider
immediately, whether it’s Stripe, PayPal, Google Pay, or Apple Pay. They have
dedicated teams to investigate fraud and take appropriate measures to
secure your account.
- Monitor your account regularly to spot any unusual activity. If you suspect
fraudulent transactions, contact our customer support team right away.
- You can also add extra layers of security to your account, such as enabling
two-factor authentication. This will require a code sent to your phone or
email to access your account, adding another layer of protection.
Remember, the security of your payment account is a top priority for us. If you have
any doubts or questions regarding your account’s safety, do not hesitate to reach
out to us. We are here to help protect your information and ensure your peace of
mind.
After purchasing artwork from Art.Africa, you will receive an order confirmation
email . The next step would be for the artist or gallery to prepare and ship the
artwork to you. The specific timeframe for this process will depend on the artist or
gallery, as well as your location and shipping preferences. Some artworks may
require additional preparation or customization, such as framing or stretching,
which may add additional time to the shipping process.
Art.Africa provides a messaging system through which you can communicate
directly with the artist or gallery to track the progress of your order and receive
updates on its status. Once your artwork has been shipped, you will receive a
confirmation email with tracking information so that you can monitor its delivery.
Upon receiving your artwork, it is important to inspect it carefully and contact the
artist or gallery if there are any issues or concerns. If you are satisfied with your
purchase, you can leave a review for the artist or gallery on Art.Africa to share your
experience with other potential customers.
If you have any questions or concerns about your purchase, our customer service
team is always available to assist you
No, Art.Africa does not store your payment information on its servers. The website
uses a secure payment processing system, where all payment information is
encrypted using 256-bit SSL encryption and securely transmitted to and processed
by PCI-DSS certified payment gateway providers such as Stripe, PayPal, Google Pay,
and Apple Pay. This ensures that your payment information is not accessible to
anyone who should not have access to it, including the staff of Art.Africa.
